What is Operations Management?

Operations Management is the field that focuses on overseeing, designing, and controlling the processes of production and redesigning business operations in the production of goods or services. It plays a crucial role in ensuring efficiency and effectiveness within an organization. By managing resources such as materials, labor, and information, businesses can streamline processes and improve product delivery. For instance, in a manufacturing setting, Operations Management can help optimize supply chain processes, reduce waste, and enhance product quality.

How can Operations Management improve business efficiency?

Operations Management enhances business efficiency by implementing systematic processes that minimize waste and reduce costs. Techniques such as lean management and Six Sigma help in identifying inefficiencies and streamlining operations. For example, a retail chain might analyze inventory turnover rates and adjust ordering processes to avoid stockouts or excess inventory, leading to enhanced customer satisfaction and improved profit margins.

What are some key components of Operations Management?

The key components of Operations Management include process design, quality management, capacity planning, facilities layout, and supply chain management. Each component plays a vital role in ensuring that operational workflows run smoothly. For instance, effective process design helps in determining the most efficient way to manufacture a product, while quality management ensures that the final product meets customer expectations and regulatory standards.

What is the role of technology in Operations Management?

Technology plays a pivotal role in Operations Management by automating processes, enhancing communication, and improving data analysis. Advanced tools like Enterprise Resource Planning (ERP) systems and data analytics platforms help organizations track performance metrics and make data-driven decisions. A manufacturing company, for instance, might use robotics to streamline assembly lines, thereby increasing speed and accuracy in production, which ultimately leads to higher customer satisfaction.

How does Operations Management affect customer satisfaction?

Operations Management directly affects customer satisfaction by ensuring that products and services are delivered in a timely and quality manner. By optimizing processes, companies can enhance their responsiveness to customer needs, such as faster order fulfillment and superior product quality. For example, a restaurant utilizing effective Operations Management can shorten meal preparation times, ensuring guests receive their orders promptly, which significantly boosts their dining experience.

What skills are essential for an Operations Manager?

Essential skills for an Operations Manager include analytical thinking, problem-solving abilities, strong communication skills, and project management capabilities. These skills enable managers to analyze workflows, identify bottlenecks, and communicate effectively with teams to implement solutions. For example, an Operations Manager might use data analysis to identify a lag in production and communicate with the workforce to develop strategies that address these delays, enhancing overall productivity.

How can I measure the success of Operations Management in my business?

Success in Operations Management can be measured through various Key Performance Indicators (KPIs) such as efficiency ratios, production rates, and customer satisfaction scores. Tracking these metrics helps businesses assess operational performance over time. For instance, a retail store may monitor inventory turnover rates and customer feedback to evaluate whether their Operations Management strategies are effectively meeting market demand and improving the shopping experience.

Can Operations Management be applied in service industries?

Yes, Operations Management is applicable in service industries as well, where it focuses on optimizing service delivery processes to improve customer experiences. Service sectors, such as healthcare and hospitality, use Operations Management to streamline operations, manage waiting times, and enhance service quality. For example, a hotel may utilize effective Operations Management to ensure seamless check-in processes and maintenance of room quality, leading to improved guest satisfaction and loyalty.

What are the benefits of implementing Lean Management in Operations?

Implementing Lean Management in Operations offers numerous benefits, such as reduced waste, increased efficiency, and improved product quality. By focusing on value from the customer's perspective and eliminating non-value-adding activities, organizations can optimize their processes. A manufacturing company, for example, might adopt Lean principles to streamline production and significantly cut lead times, thereby delivering products faster to the market and improving responsiveness to customer demands.

Where can I buy Operations Management in Australia?

You can buy Operations Management books and resources online at Ubuy. Ubuy offers a vast selection of titles related to Operations Management, ensuring you have access to the latest textbooks and reference materials. With user-friendly navigation and reliable service, you can easily find what you need to enhance your understanding of this essential field.

How to Shop Operations Management Online From Ubuy?

It’s easy to shop Operations Management online from Ubuy. You just have to search for the product, choose your shipping method while checking out and get it delivered to your location.

Is Operations Management Available to Shop Online in Australia?

Yes, at Ubuy Australia this product is available for you to shop at a reasonable price. The Operations Management is not available locally but you can trust us with our express shipping services.

How Long Does It Take to Get Product After Placing the Order?

The delivery time of your ordered product varies as per what you've ordered and the shipping method that you've chosen. The estimated delivery time is mentioned during the checkout process, so be carefree while shopping.

Operations management is important, exciting, challenging … and everywhere you look!

Item #: 25034566

Operations Management

90% of respondents would recommend this to a friend

Item #: 25034566

AUD 67

Price Details

Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )

^{*All items will import from US}

Availability : In stock

Imported from USA store

QTY:

Order now and get it around Tuesday, November 03

Secured transaction

Our Top Logistics Partners

Operations management is important, exciting, challenging … and everywhere you look!

U-Care Warranty:

None

Select a Plan

Buy Now Pay Later

Fast
Shipping

Free
Return^*

Secure Packaging

100% Original Products

PCI DSS Compliance

ISO 27001 Certified

Note: Step Down Voltage Transformer required for using electronics products of US store (110-120). Recommended power converters Buy Now.

What Stands Out

Comprehensive Coverage

This edition offers exhaustive insights into operations management theories and practices, ensuring readers grasp complex concepts through real-world applications and examples.

Updated Case Studies

Includes contemporary case studies that reflect current industry trends, allowing students to analyze recent developments and apply learned concepts effectively.

Interactive Learning Tools

Access to online resources and interactive tools enhances learning engagement and supports diverse learning styles, making it easier for students to retain critical information.

Product Details

Publisher	Pearson
Publication date	May 1, 2019
Edition	9th
Language	English
Print length	776 pages
ISBN-10	1292253967
ISBN-13	978-1292253961
Item Weight	3.16 pounds (1.43 kg)
Dimensions	7.68 x 1.83 x 10.43 inches (19.5 x 4.6 x 26.5 cm)

Who Should Buy?

Business Students
Ideal for undergraduate and graduate students looking to grasp fundamental operations management concepts and practical applications.
Professionals in Growth
Beneficial for professionals seeking to enhance their operational strategies and improve workplace efficiency and productivity.
Educators and Trainers
Good resource for educators teaching operations management, offering structured content and practical examples for classroom use.

Casual Readers
Not suitable for casual readers seeking light reading; it is dense with technical content requiring focus and analysis.

Product Description

Operations Management

Have any Query? Chat with us

Customer Questions & Answers

Question: How to Shop Operations Management Online From Ubuy?

Answer: It’s easy to shop Operations Management online from Ubuy. You just have to search for the product, choose your shipping method while checking out and get it delivered to your location.
Question: Is Operations Management Available to Shop Online in Australia?

Answer: Yes, at Ubuy Australia this product is available for you to shop at a reasonable price. The Operations Management is not available locally but you can trust us with our express shipping services.
Question: How Long Does It Take to Get Product After Placing the Order?

Answer: The delivery time of your ordered product varies as per what you've ordered and the shipping method that you've chosen. The estimated delivery time is mentioned during the checkout process, so be carefree while shopping.

Quality Control Editorial Review

The Operations Management 9th Edition textbook has received overwhelmingly positive reviews. Customers have emphasized the simplicity and clarity of the content, making it suitable for both MBA and undergraduate courses. The ‘4V’ model provided in the text has been highlighted as a particularly powerful tool for assessing operations management situations, prompting students to ask the right questions. Additionally, the book covers all essential areas of operations management and is reasonably priced. The availability of earlier or used editions makes it an affordable option for students as well. Many customers have expressed long-term satisfaction with this textbook, having used it since earlier editions. However, there were a few comments about second-hand purchases not being properly communicated. On the whole, the book has been praised as a valuable resource for operations managers and a beneficial tool for learning and teaching. **

Customer Reviews & Ratings

5.0

1 customers ratings

5 Star

100%
4 Star

0%
3 Star

0%
2 Star

0%
1 Star

0%

Review this product

Share your thoughts with other customers

Pros

Clear and easy to follow content
Powerful '4V' model for assessing operations management situations
Covers all essential areas of operations management
Reasonably priced with availability of earlier or used editions

Cons

Lack of notification for second-hand purchases

Platform Trust & Buyer Confidence

4.1/5 325 reviews

Read reviews

Eddie

Verified buyer

“Purchased from Europe and arrived within 10 days. Very happy with the service”

30 August 2026 · via Trustpilot

David

Verified buyer

“Order arrived quickly and as ordered. Recommend”

10 September 2026 · via Trustpilot

Matt

Verified buyer

“Very happy customer. Excellent communication with speedy delivery. My daughter is loving her new bike which was delivered too Australia all the way from the states, no problems at all. Highly recommended.”

02 October 2026 · via Trustpilot

Customer

Verified buyer

“Thank you a very good product works perfectly. Thank you Ubuy. ”

02 October 2026 · via Trustpilot

Anna

Verified buyer

“3D Crystal Puzzles - Roses In A Vase (Black and Purple) Brilliant transaction! Thank you so much for your excellent service! Items are exactly as described, in great condition and package very well, quality and appearance are excellent and the price was amazing. Fast delivery too! Highly recommended!”

07 October 2026 · via Trustpilot

WHY SHOP WITH US

Secure Checkout Global Delivery Easy Returns Genuine Products

Product Price History

Important information

Limitations : For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). The recipient is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ubuy or its affiliates, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Not all the products listed on Ubuy are for sale, as Ubuy is a global search engine. Products are subject to export/trade regulations.

AUD 67

Order now and get it around Tuesday, November 03

QTY:

Secured transaction

PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.

Our Top Logistics Partners

Fastest cross-border delivery

Features & Benefits

Enables organizations to provide essential services and products
Central to adapting to changes in customer preference, supply and demand networks, and technology
Solutions must be financially sound, resource-efficient, and socially responsible
Relevant in our daily lives, impacting how we manage processes and operations

Ubuy Assurance

Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns ^*, and secure packaging on every order.

Operations Management

AUD 67

Buy Now Pay Later

Fast Shipping

Free Return*

Secure Packaging

100% Original Products

PCI DSS Compliance

ISO 27001 Certified

What Stands Out

Product Details

Who Should Buy?

Product Description

Customer Questions & Answers

Quality Control Editorial Review

Customer Reviews & Ratings

Review this product

Pros

Cons

Platform Trust & Buyer Confidence

WHY SHOP WITH US

Product Price History

Important information

AUD 67

Features & Benefits

Ubuy Assurance

Fast
Shipping

Free
Return^*