How can I determine the right shoe size for me?
We recommend referring to the size chart provided on our website. Each brand may have slight variations in their sizing, so it's essential to measure your feet accurately and compare them to the size chart to find the perfect fit.
What is the return policy for shoes purchased from Ubuy?
For information regarding our return policy, kindly refer to our dedicated Returns and Refunds page on our website. It provides detailed information about our return process, eligibility criteria, and any specific conditions for returning shoes.
Are the shoes on Ubuy authentic?
Yes, at Ubuy, we take pride in offering only authentic products. We partner directly with authorized distributors and reputable brands to ensure that every pair of shoes you purchase from us is genuine and of the highest quality.
Do you offer international shipping for shoes?
Yes, we offer international shipping for our shoes. You can select your preferred shipping method during checkout and have your shoes delivered to your desired location, anywhere in Australia.
Can I track my order after purchasing shoes from Ubuy?
Definitely! Once your order is confirmed and dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package until it reaches you.
What should I do if the shoes I received are damaged or defective?
If the shoes you received are damaged or defective, please contact our customer service team within the specified timeframe mentioned in our return policy. Provide them with the necessary details and images, and they will assist you with the return or exchange process.
Can I cancel my order for shoes?
Yes, you can cancel your order for shoes if it hasn't been shipped yet. Please contact our customer service team as soon as possible with your order details, and they will assist you with the cancellation process.
Do you offer any warranty on the shoes?
The warranty for the shoes depends on the brand and model. Some brands offer a warranty period for manufacturing defects. The warranty details can usually be found on the product page or in the product description. If you have any specific warranty-related questions, feel free to contact our customer service team.